Bravofly
Bravofly Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bravofly has a 1.4 star rating from 346 reviews, with 3% willing to recommend; most customers report dissatisfaction, slow or no responses, pricing issues, and refund delays.
Key Takeaways for Future Customers
- Check other vendors and read recent Bravofly reviews before booking.
- Expect limited phone support and long waits for refunds or billing disputes.
Negative Feedback / Risk Areas
- Repeated reports of no contact by phone or email and poor customer service.
- Frequent complaints about unexpected price changes and billing overcharges.
- Many customers report delayed or missing refunds and difficulty with cancellations.
Positive Feedback
Some users note low initial ticket fares, but positives are outweighed by communication and refund problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bravofly has a 1.4 star rating from 346 reviews, with 3% willing to recommend; most customers report dissatisfaction, slow or no responses, pricing issues, and refund delays.
Key Takeaways for Future Customers
- Check other vendors and read recent Bravofly reviews before booking.
- Expect limited phone support and long waits for refunds or billing disputes.
Negative Feedback / Risk Areas
- Repeated reports of no contact by phone or email and poor customer service.
- Frequent complaints about unexpected price changes and billing overcharges.
- Many customers report delayed or missing refunds and difficulty with cancellations.
Positive Feedback
Some users note low initial ticket fares, but positives are outweighed by communication and refund problems.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Taipei City, New Taipei City
I have booked a flight from Taipei to...
- - Flight Taipei–Shanghai on 4/20–4/24.
- - Booking ID 318459****, email ritafufu622215@***.com on file, and another ticket for the same trip went through.
I have booked a flight from Taipei to Shanghai for 4/20-4/24. My booking ID is 318459**** and email address is ritafufu622215@***.com.
I have checked with my credit card company. They told me it has no issue on my account. I have bought another ticket for the same trip with other passenger and I went through.
Please help. Thanks
Preferred solution: Pay for the ticket
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockholm, Stockholm
Complaint regarding cancelled flight CGK–Lombok 6 March 2026 – Flight IU764
- - Flight IU764 CGK to LOP on 6 Mar 2026 canceled without notice.
- - Rebook Lombok flight today or tomorrow and upgrade; discuss hotel-cost compensation.
Unfortunately, my experience was very poor. When our flight was cancelled, it was difficult to reach customer service and get proper assistance. The lack of clear communication and support made the situation very frustrating.
I am writing to formally lodge a complaint regarding our flight from Jakarta (CGK) to Lombok scheduled to depart at 13:30 on 6 March 2026 with Super Air Jet, flight number IU764.
When we arrived at the airport, we discovered that the flight had been cancelled. Prior to our arrival, we had received no notification or information from Bravo Flyg regarding this cancellation.
This situation is extremely frustrating and unacceptable.
We are travelling with small children, and discovering the cancellation only at the airport without prior communication has caused significant stress and serious practical difficulties for our family.
As the booking provider, we expected to be informed promptly about any changes or cancellations affecting our flight. The lack of communication in this case is highly concerning.
Furthermore, this situation will result in additional costs for us in the form of hotel accommodation, for which we also expect to receive compensation.
In light of this, we kindly request that you:
Explain why we were not informed in advance about the flight cancellation.
Rebook us on the next available flight to Lombok, preferably today and no later than tomorrow.
Upgrade our booking as a gesture of goodwill given the inconvenience caused.
Confirm what compensation we are entitled to, including reimbursement for any necessary additional expenses such as hotel accommodation.
We would appreciate a prompt response and immediate assistance so that this matter can be resolved without further delay.
Booking reference: 312066****
Flight: Jakarta (CGK) Lombok (LOP)
Flight number: IU764
Scheduled departure: 13:30 on 6 March 2026
Passengers: Fadi Othmani, Narmin Majed Shaker, Christelle Othmani, Enlil Othmani
Kind regards,
Fadi Othmani
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pretoria, Gauteng
I did not get the confirmation email or details after booking a flight yesterday
- - Booked CTIA to Lanseria round-trip; outbound 17:50, return 14:00.
- - Paid 4109 rands online by debit.
- - No confirmation for flights or email after payment.
Yesterday I booked a flight from Cape Town International airport to Lanseria airport at 1750 and then returning from Lanseria airport to Cape Town International airport at 14:00 hours however after I meet the payment online with my debit card for 4109 rands I didnt receive any confirmation of the flight the two flights nothing no confirmation email received.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tbilisi, Tbilisi
I demand a refund of the money you stole from me.
- - Charged 94 euros instead of 66 euros shown.
- - Refund requested for 28 euros.
- - Booking: Istanbul Kutaisi, order 1R767T, Feb 26, Lagvilava Shorena.
Bravofly. If you don't answer me, I'll go to the police.
Answer me: I have bought tickets yesterday for my sick sister, who has stage 4 cancer! The price shown was 66 euros. Before I filled in my bank details, you deducted 94 euros from me, which was not shown anywhere.
I was charged 94 euros:
313884**** booking number, order number: 1R767T Istanbul - Kutaisi,
February 26, Lagvilava Shorena, Partsvania Daviti
Please, send
me back 28 euros.
Keti
Preferred solution: Full refund
User's recommendation: Please send my 28 EUROS back!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharging when booking.
- - Displayed price 3399 SEK vs final 4139.84 SEK for 5 passengers.
- - Ask for explanation and 800 SEK refund; respond in 14 days.
Lutar människor.
Dear Bravofly Customer Service,
Booking reference: 314339****
Date of purchase: 11 april.
Passengers: 5 persons
Route: Budapest Gothenburg
I am writing to formally complain about a price discrepancy during the booking process.
When selecting the tickets for five passengers, the total displayed price was 3399 SEK. However, at the final payment stage, the amount suddenly changed to 4139,84 SEK without any clear explanation or confirmation of additional services.
This change occurred immediately before payment confirmation, and no optional services were knowingly added by us.
We did not consent to any price increase beyond the originally displayed total.
I kindly request:
A detailed explanation of the additional charges.
A refund of the difference (800 SEK), if no valid justification can be provided.
Please respond in writing within 14 days. If this matter cannot be resolved promptly, I will consider initiating a formal dispute through my bank and contacting the relevant consumer protection authorities.
I look forward to your prompt reply.
Kind regards,
Elena Avetisova
elika16.10@***.ru
00467********
Why are you deceiving people?
Please refund us the difference by which you inflated the ticket price.
Otherwise, we'll be forced to contact the bank and other authorities.
- Ingen
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
I am writing to lodge a formal...
- - Booking showed $672.12 per person and $1344.23 total.
- - I was charged $2386.13, higher than the agreed amount; I request a refund.
I am writing to lodge a formal complaint regarding an incorrect and excessive charge made during my ticket booking. I trusted your company when booking my tickets, but my experience has been very disappointing.
On 31/03/2026 at approximately 4:30 PM, I booked tickets using my Australian account. The price displayed during the selection process was $672.12 per person, and the total shown before payment was $1344.23. Based on this, I proceeded with the booking. However, after the payment was processed, I was charged $2386.13, which is significantly higher than the agreed amount.
This unexpected price increase after confirmation is misleading and unacceptable. I did not authorize this higher amount, and this practice raises serious concerns about pricing transparency.
I request an immediate refund of the excess amount charged. If this issue is not resolved promptly, I will be forced to escalate the matter further through consumer protection authorities and my bank.
Preferred solution: Full refund
User's recommendation: Breach of Pricing Transparency – Immediate Action Required
Whangarei, Northland
Resolved: They are still not responding to emails
- - Harare to Auckland flight canceled.
- - Bravofly rebooking attempts unanswered.
- - Emirates says it can't rebook due to Bravofly.
I booked a flight from Harare to Auckland.Then a disaster happened in Dubai flights were cancelled the I tried to contact bravofly for them to rebook me but I can't get in touch with anyone there they are not responding to the emails . Emirates is saying they can't rebook me because I booked with bravofly I should go back to bravofly so that they help me.
User's recommendation: I don't recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Paris Department
Final Notice Before Escalation – Refund Request (Booking ID: 314328****)
- - Refund for canceled Wizz Air flight booked with Bravofly; Bravofly must process it.
- - No response from Bravofly; formal notice before escalation.
Dear Bravofly Legal Team,
This is a final follow-up regarding my refund request for the canceled flight booked through your platform.
Booking details:
Booking ID: 314328****
Route: Vienna - Tel Aviv
Date: March 3, 2026
Airline: Wizz Air
The flight was canceled by the airline. Wizz Air has confirmed that the refund must be processed by Bravofly, as the booking agent.
Despite multiple emails and contact attempts, I have received no response or confirmation that this matter is being handled.
Please treat this message as a formal notice before escalation.
Unless I receive written confirmation within 7 days that the refund has been initiated, I will proceed without further notice with the following actions:
Initiating a chargeback procedure through my credit card provider
Filing a formal complaint via the EU Online Dispute Resolution platform
Submitting complaints to relevant consumer protection authorities
Please note that all previous correspondence has been documented and will be used as supporting evidence.
I would prefer to resolve this matter directly and avoid escalation. However, continued lack of response leaves me no alternative.
Please confirm receipt and provide an immediate update.
Best regards,
Tamir Sher
- Cheaper flights
- Unreliable support
Preferred solution: Full refund
User's recommendation: Never ever Bravofly, at no cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
I am trying to fix our flights that has...
- - Booked through Bravo; live chat and phone support are unavailable.
- - Cancel one ticket for a refund; two others need info but the app won't accept it.
I am trying to fix our flights that have been booked through Bravo and have zero luck with the live chat, and the telephone number is also not working. I need to cancel one ticket for a refund, and the other two tickets apparently need additional information, but the app does not allow us to give it at all.
Please, can I have assistance ASAP? Kind regards.
Preferred solution: Deliver product or service ordered
User's recommendation: Please zero customer service and their app is absolutely up to ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDear Sir or Madam, Thank you very much...
- - Hard to reach by phone; problems unresolved.
- - Tried to change a flight; paid insurance; no success after a week.
- - Munich phone number not working.
Very difficult to get them on fone very difficult to solve any problems l wouldnt advice anybody to book with them l wanted to change a flight l even paid with insurance for making changes it has taken full week with no success! The fone number in München is not working! What is it there for for if you dont get through to get help ?
- No number that you can call in germany and get help
Preferred solution: Change my flight from 04.06.2026 back to 04.05.2926 or to 05.05.2026 what difficult there and l have insurance for making changes it’s one week long no help no change
User's recommendation: No way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Limassol, Limassol District
No contact available
My flight got canceled due to the war. Bravofly does not answer or create any form of contact even though they said I deserve a refund.
It's very hard to reach out to them. I will never book a flight with them again.
- Unapproachable
Preferred solution: Full refund
User's recommendation: Don’t book a flight with this travel agency!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
I need to cancel my trip... The price...
- - I need to cancel my trip.
- - I paid $192 and was charged $222; I request a full refund due to the charge change when my card was used.
I need to cancel my trip... The price that I paid was $192.
And finally, you overcharged me to $222.
I need a full refund of my money because you changed the amount of money when you got my card information. Thank you.
- Liar
- Liar
Preferred solution: Full refund
User's recommendation: Charge more money at the last moment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockholm, Stockholm
Really bad
Y tried to buy plane tickets from bravofly, they took the money from my credit card, but I didn't get the plane tickets
Y tried to buy plane tickets from bravofly, they took the money from my credit card, but I didn't get the plane tickets
Travel Agencies Expert Talks
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Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockholm, Stockholm
Hello, y I tried to buy plane tickets...
Hello, y I tried to buy plane tickets from you before 1 week, you took the money from my credit card, but I didn't get the plane tickets
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tel Aviv, Tel Aviv
Refund for cancelled flight
My flight J2322 from TLV to GYD was cancelled, and I didn't receive the refund yet. Can you check it, please?
My name: Izhak Tzahi Partosh
Booking reference: XSAQGX
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Batumi, Adjara
No one call me
No one call and l can't fly today
I asked to change the ticket but nothing happening
I lost 1000$
No call no message no email and today I have flight and they didn't change it
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