Bravofly
Bravofly Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bravofly has a 1.4 star rating from 337 reviews with 3% likely to recommend; consumers report widespread dissatisfaction, missing booking confirmation, and billing issues.
Key Takeaways for Future Customers
- Check other sources when researching Bravofly reviews and expect slow or no response for booking confirmation.
- Be prepared to request a refund and monitor card charges closely after payment.
Negative Feedback / Risk Areas
- Frequent Bravofly customer complaints cite unresponsive customer service and unavailable phone support.
- Numerous reports of unexpected overcharges, wrong currency billing, double payments, and delayed or missing tickets.
- Customers report long refund delays or no refunds after cancellations and rebooking failures.
Positive Feedback
Some users note low advertised ticket prices, but overall praise is rare and often offset by service failures.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bravofly has a 1.4 star rating from 337 reviews with 3% likely to recommend; consumers report widespread dissatisfaction, missing booking confirmation, and billing issues.
Key Takeaways for Future Customers
- Check other sources when researching Bravofly reviews and expect slow or no response for booking confirmation.
- Be prepared to request a refund and monitor card charges closely after payment.
Negative Feedback / Risk Areas
- Frequent Bravofly customer complaints cite unresponsive customer service and unavailable phone support.
- Numerous reports of unexpected overcharges, wrong currency billing, double payments, and delayed or missing tickets.
- Customers report long refund delays or no refunds after cancellations and rebooking failures.
Positive Feedback
Some users note low advertised ticket prices, but overall praise is rare and often offset by service failures.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I did not get the confirmation email or details after booking a flight yesterday
Yesterday I booked a flight from Cape Town International airport to Lanseria airport at 1750 and then returning from Lanseria airport to Cape Town International airport at 14:00 hours however after I meet the payment online with my debit card for 4109 rands I didnt receive any confirmation of the flight the two flights nothing no confirmation email received.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I demand a refund of the money you stole from me.
Bravofly. If you don't answer me, I'll go to the police.
Answer me: I have bought tickets yesterday for my sick sister, who has stage 4 cancer! The price shown was 66 euros. Before I filled in my bank details, you deducted 94 euros from me, which was not shown anywhere.
I was charged 94 euros:
313884**** booking number, order number: 1R767T Istanbul - Kutaisi,
February 26, Lagvilava Shorena, Partsvania Daviti
Please, send
me back 28 euros.
Keti
Preferred solution: Full refund
User's recommendation: Please send my 28 EUROS back!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Overcharging when booking.
Lutar människor.
Dear Bravofly Customer Service,
Booking reference: 314339****
Date of purchase: 11 april.
Passengers: 5 persons
Route: Budapest Gothenburg
I am writing to formally complain about a price discrepancy during the booking process.
When selecting the tickets for five passengers, the total displayed price was 3399 SEK. However, at the final payment stage, the amount suddenly changed to 4139,84 SEK without any clear explanation or confirmation of additional services.
This change occurred immediately before payment confirmation, and no optional services were knowingly added by us.
We did not consent to any price increase beyond the originally displayed total.
I kindly request:
A detailed explanation of the additional charges.
A refund of the difference (800 SEK), if no valid justification can be provided.
Please respond in writing within 14 days. If this matter cannot be resolved promptly, I will consider initiating a formal dispute through my bank and contacting the relevant consumer protection authorities.
I look forward to your prompt reply.
Kind regards,
Elena Avetisova
elika16.10@***.ru
00467********
Why are you deceiving people?
Please refund us the difference by which you inflated the ticket price.
Otherwise, we'll be forced to contact the bank and other authorities.
- Ingen
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE experience
Customer service is a joke. They keep canceling a change on my flight, claiming I am not answering phone calls.
But no one is ever calling. They don't even send flight tickets.
You have to go to the airline and get it from there. If you are lucky to speak with a human on the chat, they are not helpful at all, very slow to answer, and some of them log off mid-chat, and you have to start the conversation all over again with someone new.
- Bad refund policy and service
- Horrible customer service
- Imposible go get feedback or any kind of communication
Preferred solution: I just want the to change my flight departure before it's too late
User's recommendation: Don't use Bravofly. It's so stressful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need to change a booking
The customer service is very bad I emailed how many time I need to change a flight ticket that I book in this travel agent no reply at all I call air nz regarding my booking but they said your travel agent hasn't been paid air nz for their flight all I wanted now I need to cancel my booking and I need my money back to my account my back is investigate this matter from your end!
I'm not happy about your service. I made a booking on the 1st of February, but I need to change the booking.
I tried to contact you people for the change or even get a phone number for us to call because we emailed, but you people never reply on time. Urgently, I need to talk to someone to help me!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get back money for cancell flightNo answer
My flight became cancell and i wanted to kontakt you by telephon but i dident get any answer from you. It was almost imposible.
I dont know when i get back my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Payment
Jag köpte biljett åt er och betalade hälften av samma,jag försöker träffa er men det går inte,men nu klarna har skickat mig att betala hela beloppet.ni ska tillbaka mina pengar som betalade direkt eller kontakta med klarna.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicket to be Re-Issued
Good day,
I hope this email finds you well.
My name is Winston Temm, flight booking ID no: 298115****.
Flight Reference: ZV6JTB.
Our flight on 17 October from Cape Town to Mauritius was rebooked because our previous flight was cancelled by the airlines.
I have reached out to your agents for 3 weeks to re-issue the ticket for the new flight.
The Air Mauritius Airlines are still waiting on you to re-issue the ticket.
Why the delay?
It has really been an emotional roller coaster as we have been looking forward to this trip for a whole year.
Please advise why the delay because there are earlier flights available.
- Delays
- No customer support
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No one call me
No one call and l can't fly today
I asked to change the ticket but nothing happening
I lost 1000$
No call no message no email and today I have flight and they didn't change it
Bravofly not responding
I booked a flight from Harare to Auckland with Bravofly, and there was an attack in Dubai. Flights were cancelled, so I need to rebook.
Bravofly is not responding to emails. There is a contact number which is not working. I'm stuck because Emirates can't help me.
They are saying to go back to Bravofly. I don't recommend it.
- Have bad customer service
Preferred solution: Rebooking
User's recommendation: I don't recommend bravofly
They are still not responding to emails
I booked a flight from Harare to Auckland.Then a disaster happened in Dubai flights were cancelled the I tried to contact bravofly for them to rebook me but I can't get in touch with anyone there they are not responding to the emails . Emirates is saying they can't rebook me because I booked with bravofly I should go back to bravofly so that they help me.
User's recommendation: I don't recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint regarding cancelled flight CGK–Lombok 6 March 2026 – Flight IU764
Unfortunately, my experience was very poor. When our flight was cancelled, it was difficult to reach customer service and get proper assistance. The lack of clear communication and support made the situation very frustrating.
I am writing to formally lodge a complaint regarding our flight from Jakarta (CGK) to Lombok scheduled to depart at 13:30 on 6 March 2026 with Super Air Jet, flight number IU764.
When we arrived at the airport, we discovered that the flight had been cancelled. Prior to our arrival, we had received no notification or information from Bravo Flyg regarding this cancellation.
This situation is extremely frustrating and unacceptable.
We are travelling with small children, and discovering the cancellation only at the airport without prior communication has caused significant stress and serious practical difficulties for our family.
As the booking provider, we expected to be informed promptly about any changes or cancellations affecting our flight. The lack of communication in this case is highly concerning.
Furthermore, this situation will result in additional costs for us in the form of hotel accommodation, for which we also expect to receive compensation.
In light of this, we kindly request that you:
Explain why we were not informed in advance about the flight cancellation.
Rebook us on the next available flight to Lombok, preferably today and no later than tomorrow.
Upgrade our booking as a gesture of goodwill given the inconvenience caused.
Confirm what compensation we are entitled to, including reimbursement for any necessary additional expenses such as hotel accommodation.
We would appreciate a prompt response and immediate assistance so that this matter can be resolved without further delay.
Booking reference: 312066****
Flight: Jakarta (CGK) Lombok (LOP)
Flight number: IU764
Scheduled departure: 13:30 on 6 March 2026
Passengers: Fadi Othmani, Narmin Majed Shaker, Christelle Othmani, Enlil Othmani
Kind regards,
Fadi Othmani
Preferred solution: Full refund
Travel Agencies Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fly er blevet aflyst
Vi ønsker vores penge tilbage nu, og ønsker en bekræftelse fra jer nu. Vi har fået bekræftelse fra Indigo, og I burde kunne sende dette med det samme.
- All
Preferred solution: Full refund
User's recommendation: Ikke god
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Abcde
I am writing to file a formal complaint regarding an unauthorized price change that occurred during my booking.
When I confirmed my flight, the total displayed price was 465 USD.
After I clicked Pay, the system suddenly reloaded and the final amount charged was 555 USD, without any prior notification, confirmation, or consent from my side.
This constitutes a misleading and unauthorized charge, as I never agreed to the higher fare.
Charging a customer a different amount than the one confirmed on screen at the time of purchase violates standard consumer protection rules.
I purchased the FullFlex service for additional security, but that does not justify an unapproved price increase.
Therefore, I am requesting one of the following actions to be taken immediately: 1.Correct the total to the originally displayed price of 465 USD, or 2.Issue a full refund to my payment method, as this transaction was completed under false price representation.
Jag har förlorat mitt flyg och fick ingen hjälp vi är 5 personer, 3 barn i åldern 7,4,2 år. Har ring och ringt men ingen svarar mig eller hjälpte mig och eran virtuell assistans är värdelös som inte.
Vi missade vårt flyg och ringde Bravo Fly för att be om en lösning, men ingen svarade oss. Vi är 5 personer, och av dem är 3 barn i åldern 7, 4 och 2 år gamla.
Jag har ringt, men ingen svarar. Jag väntade tills klockan var 10, men ingen svarade heller, och deras virtuella assistans funkar inte heller. Ingen mänsklig person man kan prata med. Jag har betalat för min resa och får ingen hjälp alls från någon från flygbolaget.
Lufthansa säger på Arlanda flygplats att jag ska ringa, men jag ringde och ingen svarade mig. Jag fick ingen hjälp någonstans.
- Ingen service
Preferred solution: Full refund
User's recommendation: Boka inte här för du får ingen hjälp allt är digitalt och virtuellt
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