Bravofly

Dear Bravo Flyg,
I am writing to formally lodge a complaint regarding our flight from Jakarta (CGK) to Lombok scheduled to depart at 13:30 on 6 March 2026 with Super Air Jet, flight number IU764.
When we arrived at the airport, we discovered that the flight had been cancelled. Prior to our arrival, we had received no notification or information from Bravo Flyg regarding this cancellation.
This situation is extremely frustrating and unacceptable.

We are travelling with small children, and discovering the cancellation only at the airport without prior communication has caused significant stress and serious practical difficulties for our family.
As the booking provider, we expected to be informed promptly about any changes or cancellations affecting our flight. The lack of communication in this case is highly concerning.
Furthermore, this situation will result in additional costs for us in the form of hotel accommodation, for which we also expect to receive compensation.
In light of this, we kindly request that you:
Explain why we were not informed in advance about the flight cancellation.
Rebook us on the next available flight to Lombok, preferably today and no later than tomorrow.
Upgrade our booking as a gesture of goodwill given the inconvenience caused.
Confirm what compensation we are entitled to, including reimbursement for any necessary additional expenses such as hotel accommodation.
We would appreciate a prompt response and immediate assistance so that this matter can be resolved without further delay.
Booking reference: 312066****
Flight: Jakarta (CGK) Lombok (LOP)
Flight number: IU764
Scheduled departure: 13:30 on 6 March 2026
Passengers: Fadi Othmani, Narmin Majed Shaker, Christelle Othmani, Enlil Othmani
Kind regards,
Fadi Othmani

Title: Very negative experience serious security concerns

I had a very negative and stressful experience related to a booking attempt through Bravofly.

Shortly after making a booking, I was contacted by individuals who claimed to be Bravofly customer support. They informed me that there was an issue with my reservation and that urgent action was required to resolve it.

During the call, they created a strong sense of urgency and provided step-by-step instructions.

They mainly communicated with my 14-year-old child, asking him to install applications and follow their instructions.

He then handed the phone to me only to confirm certain steps.

At the time, I believed I was confirming a security check or verification process. I did not understand that these actions could lead to financial transactions.

As a result, several payments were made under deceptive circumstances and funds were transferred abroad via a third-party service.

This appears to be a well-organized social engineering (vishing) scheme where scammers impersonate customer support and manipulate customers into taking actions they do not fully understand.

What concerns me the most:

- How did the scammers obtain my contact details so quickly after booking?

- Lack of clear warnings about this type of fraud

- Customers may be left exposed in highly stressful situations

I strongly recommend that Bravofly improve customer security measures and actively warn users about such scams.

Be very cautious: never follow financial instructions given over the phone, even if the caller claims to be support.

Additionally, I would like to warn others:

I was contacted by scammers from the number +44 7735 ****00, who claimed to be customer support.

Please be cautious do not trust calls from unknown numbers, even if they claim to represent support services.

Formal Complaint Regarding Incorrect Ticket Price and Request for Refund
Dear Bravofly Customer Service,
Booking reference: 314339****
Date of purchase: 11 april.
Passengers: 5 persons
Route: Budapest Gothenburg
I am writing to formally complain about a price discrepancy during the booking process.
When selecting the tickets for five passengers, the total displayed price was 3399 SEK. However, at the final payment stage, the amount suddenly changed to 4139,84 SEK without any clear explanation or confirmation of additional services.
This change occurred immediately before payment confirmation, and no optional services were knowingly added by us.

We did not consent to any price increase beyond the originally displayed total.
I kindly request:
A detailed explanation of the additional charges.
A refund of the difference (800 SEK), if no valid justification can be provided.
Please respond in writing within 14 days. If this matter cannot be resolved promptly, I will consider initiating a formal dispute through my bank and contacting the relevant consumer protection authorities.
I look forward to your prompt reply.
Kind regards,
Elena Avetisova
elika16.10@***.ru
00467********
Why are you deceiving people?
Please refund us the difference by which you inflated the ticket price.
Otherwise, we'll be forced to contact the bank and other authorities.

I am writing to lodge a formal complaint regarding an incorrect and excessive charge made during my ticket booking. I trusted your company when booking my tickets, but my experience has been very disappointing.

On 31/03/2026 at approximately 4:30 PM, I booked tickets using my Australian account. The price displayed during the selection process was $672.12 per person, and the total shown before payment was $1344.23. Based on this, I proceeded with the booking. However, after the payment was processed, I was charged $2386.13, which is significantly higher than the agreed amount.

This unexpected price increase after confirmation is misleading and unacceptable. I did not authorize this higher amount, and this practice raises serious concerns about pricing transparency.

I request an immediate refund of the excess amount charged. If this issue is not resolved promptly, I will be forced to escalate the matter further through consumer protection authorities and my bank.

Dear Bravofly Legal Team,

This is a final follow-up regarding my refund request for the canceled flight booked through your platform.

Booking details:

Booking ID: 314328****

Route: Vienna - Tel Aviv

Date: March 3, 2026

Airline: Wizz Air

The flight was canceled by the airline. Wizz Air has confirmed that the refund must be processed by Bravofly, as the booking agent.

Despite multiple emails and contact attempts, I have received no response or confirmation that this matter is being handled.

Please treat this message as a formal notice before escalation.

Unless I receive written confirmation within 7 days that the refund has been initiated, I will proceed without further notice with the following actions:

Initiating a chargeback procedure through my credit card provider

Filing a formal complaint via the EU Online Dispute Resolution platform

Submitting complaints to relevant consumer protection authorities

Please note that all previous correspondence has been documented and will be used as supporting evidence.

I would prefer to resolve this matter directly and avoid escalation. However, continued lack of response leaves me no alternative.

Please confirm receipt and provide an immediate update.

Best regards,

Tamir Sher