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Contact Bravofly Customer Service

Bravofly Phone Numbers and Emails

Customer Service:

  • +4 685 250 3807
  • +44 161 830 1082

Bravofly Emails:

Legal
Privacy Inquiries
dpo.en@lastminutegroup.com
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Bravofly Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Bravofly Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    79% phone 21% email
  • The best phone number to call Bravofly is +4 685 250 3807. 53% of consumers used this number to address their issues and concerns. Meanwhile, 43% of users reported contacting a real person successfully by dialing the phone number +44 161 830 1082.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday.

  • Be prepared for the call as Bravofly may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

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PissedConsumer Club

Contact Information

Bravofly Website:

Bravofly Help Center:

Corporate Office Address:

BravoNext SA
Vicolo de’ Calvi 2,
Chiasso, Ticino 6830
Switzerland

Bravofly Customer Service Reviews

1.3 / 5
Bad
ISMAIL S Cwn
No one call me
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No one call and l can't fly today
I asked to change the ticket but nothing happening
I lost 1000$
No call no message no email and today I have flight and they didn't change it

Burghard S
Patience Patience Patience

It was not easy to find you and to bring over the problem. This was my third attempt to book a flight and use the refund voucher from a flight which was cancelled by the flight company. This time I succeeded and I hope the ticket will arrive soon.
Thank you for caring and helping.

WULUD B
You mot be full service?

I changed my trip on the 20 Jauari and paid directly. But they sent me a refund. How should I refund?

Coralynn Ede
Problems for flight cancellation

I want to cancel one of two flights in december and no contact Helms me really until i give up the fight on the phone.
No cool strategy
Not very Bravo

How Good is Bravofly's Customer Service?

Mele f Ays
Mele f Ays
Feels Disappointed | Feb 02, 2026

The customer service is very bad I emailed how many time I need to change a flight ticket that I book in this travel agent no reply at all I call air nz regarding my booking but they said your travel agent hasn't been paid air nz for their flight all I wanted now I need to cancel my booking and I need my money back to my account my back is investigate this matter from your end!

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Javed I Mbe
Javed I Mbe
Feels Disappointed | Sep 10, 2025

I have booked a ticket for myself and my wife and child through you. There is no check-in bag in the ticket. Please help me and tell me how to add it. I would be grateful if you could. I made the booking considering your message while booking, which is as follows: Add checked baggage to your account after booking. Subject to the airline's policy.

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Bayden Bdj
Bayden Bdj
Feels Disappointed | Jul 09, 2025

seems hard to reach

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Quentyn Ugg
Quentyn Ugg
Feels Disappointed | Jan 20, 2024

I would had to pay the ticket again because your mistake and didn’t have any money left

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Ysenia Prh
Ysenia Prh
Feels Disappointed | Dec 29, 2023

Very bad no effort to change my flight without taxe me , I saw that my flight was with train , I ask before 24hours to change by only flight the didn’t made me favor

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Lavonne Zmu
Lavonne Zmu
Feels Neutral | Dec 04, 2023

Ich bin so nervös Bitte brauche korrigieren meine Buchung eni Woche jetzt kein antworte

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Summary of Bravofly Customer Service Calls

5.8K TOTAL
CALLS
00:00 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bravofly?

Return/ Replace Question:

  • “Change ticket”
  • “Need to change a booking”
  • “Change date”

Request for Information Question:

  • “Help for bokning”
  • “Inquiry about refund”
  • “Köpte resa Alicante Gotemburgo inte fått confirmación av resan”

Activation/ Cancellation Question:

  • “Cancelling flight”
  • “Cancel fly”
  • “Cancel flight tickets booked today”

Refund Question:

  • “Refund my money”
  • “Refund”
  • “My daughter is going with me so I need to get my money back”

Payments and Charges Question:

  • “I just ordered flight tickets which all along the process said 8380,94 kr. But when I had to pay and I already swiped yes to pay I see that I paid 9600 kr. I check my order and see it contains Fullflex which I didn't order nor do I need it.”
  • “Wrongly charged”
  • “Charged more”

Product/ Service Question:

  • “To get a ticket purchased”
  • “Insurance cancellation”
  • “Complain”

Shipping and Delivery Question:

  • “I did not get the confirmation email or details after booking a flight yesterday”
  • “I have bought A ticket didnt get yet”
  • “I have not received my e ticket please can you now,I fly on Wednesday 13:15”

Account Question:

  • “Hello I need a new password for my bravely account, I purchased a ticket exit Sydney one way to Mexico November 2025 I have 90 off voucher of this purchase can send this time for my use.”
  • “Can log in”
  • “Voucher code activation for cancelled flight”

Staff Question:

  • “I need customer service”
  • “Customer service of my existing service and which number is working to answer the issues”
  • “This is very bad service! We are not able to get any contact and it is very frustrating to not come in contact and speak with people when there are limit of time to get back money for buying new tickets”

Cards Question:

  • “Har inte kunnat skriva ut boadingcard”
  • “My card it being charged for no reason”

Website/ Application Question:

  • “Booking not showing in airline website”
  • “Airplane ticket Price change on your website”

Employment Question:

  • “Doing bad job”

Other Question:

  • “Fly er blevet aflyst”
  • “Kan ni ringa mig tack”
  • “Hej!”

Compare Bravofly Customer Service To

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